- As a Smartoice BD (Pvt) Limited member, you can return the product(s) you purchased in Smartoice BD‘s website for an EXCHANGE or a REFUND with in 7 days of time and the reason except for: – incorrect size, Products damaged or not properly maintained, delivered the wrong Product or a Product has been mis-described on the website.
- The customer may return the products he purchased on Smartoice BD‘s website: Either in Chittagong Stores for a refund or an exchange; Or by contacting us and products return by courier services (3PL) for EXCHANGE or REFUND.
- Once received by Smartoice BD the product will be inspected and if the product is in an unsuitable condition – as described above Smartoice BD may refuse the exchange or the refund.
- The product must be unused, unworn, unwashed and without any flaws. Fashion products can be tried on to see if they fit and will still be considered unworn. If a product is returned to us in an inadequate condition, we reserve the right to send it back to you.
- Provided that the products are returned in the conditions described in above refunds will be processed within 5-10 working days after the reception of the Products returned based on the mode of payment.
- The Customer can go to “Contact Us” section on the website for any question regarding its return.