As a Smartoice BD (Pvt) Limited member, you can return the product(s) you purchased in Smartoice BD‘s website for an EXCHANGE or a REFUND with in 7 days of time and the reason except for: – incorrect size, Products damaged or not properly maintained, delivered the wrong Product or a Product has been mis-described on the website.
The customer may return the products he purchased on Smartoice BD‘s website: Either in Chittagong Stores for a refund or an exchange; Or by contacting us and products return by courier services (3PL) for EXCHANGE or REFUND.
Once received by Smartoice BDthe product will be inspected and if the product is in an unsuitable condition – as described above Smartoice BD may refuse the exchange or the refund.
The product must be unused, unworn, unwashed and without any flaws. Fashion products can be tried on to see if they fit and will still be considered unworn. If a product is returned to us in an inadequate condition, we reserve the right to send it back to you.
Provided that the products are returned in the conditions described in above refunds will be processed within 5-10 working days after the reception of the Products returned based on the mode of payment.
The Customer can go to “Contact Us” section on the website for any question regarding its return.